Frequently Asked Questions

Hawala AI is a Libyan digital technology platform that simplifies daily transactions and connects users with certified local agents and businesses across Libya.

After creating an account, you can transfer balance to other users instantly, manage business payroll, or visit one of our certified agents for cash deposits and withdrawals.

Yes. We use bank-level encryption, PIN protection, OTP verification, and verified agents. All payment infrastructure is provided through DPAY licensed platform.

Any individual, business owner, or organization in Libya can use Hawala AI. Whether you are a worker, parent, small business, or large company, our platform serves you.

Creating an account is completely free. We charge small service fees only on certain transactions, with full transparency and no hidden costs.

Visit hawalaai.com, click Get Started, and follow the simple steps. You only need a phone number, email, and a 4-digit PIN to begin.

Always keep your PIN private, never share login credentials, and log out when using shared devices. Enable email notifications to track all account activity.

On the sign-in page, click Forgot Password. You will receive a reset link to your registered email address.

Your funds remain safe. Simply log in from any device to access your account. Your PIN protects all sensitive operations.

Two ways: visit a certified agent and request a cash deposit, or use Digital Deposit through one of our supported banks via DPAY.

Through DPAY infrastructure, we support all major Libyan banks: Jumhouria Bank, National Commercial Bank, Sahara Bank, MobiCash, EDFali, and Visa/Mastercard via Moamalat.

From your dashboard, tap Send, enter the recipient username, the amount, and confirm with your PIN. Transfers are instant.

Visit any certified agent, request a withdrawal code from the app, give the code to the agent, and receive your cash.

Standard transfers between users have minimal service fees. Business payroll has a small percentage fee. Digital Deposit is currently free.

User-to-user transfers are instant. Digital Deposits typically complete within minutes after confirmation.

An agent is a certified local business partner where you can deposit cash into your account or withdraw cash from your balance.

Once logged in, you can view the list of available agents in your area. We are continuously expanding our network across Libya.

Visit hawalaai.com/become-agent or contact us at support@hawalaai.com. We review applications based on location, business type, and reliability.

We offer companies a smart way to manage employee salaries digitally. Upload your employee list, set amounts, and pay everyone with one click.

Visit hawalaai.com/business-apply to submit your company details. Our team reviews and approves business accounts within a few business days.

Email us at support@hawalaai.com or use the in-app support chat available 24/7.

Failed transactions are automatically reversed. If you experience any issue, contact our support team with the transaction ID.